Customer Support Specialist

📋 Description

• Assist our members by providing technical support through email and live chat.
• Test and log potential issues that need to be directed to our quality assurance and development
• Auditing mailing list campaigns for content and list quality.
• Provide assistance to members with questions in orbit around our service - like design, content, or
• Ensuring our support and help documentation stays up to date and current.

🎯 Requirements

• High school diploma or greater.
• Minimum 1 year in customer or technical support.
• Having some HTML / CSS / coding / website experience is preferred.
• Design and graphics experience (ie. Photoshop, Canva, Illustrator etc.) is a plus.
• Being a musician or having a music industry background is also a plus!
• Working evenings and/or 1 weekend day is required