Staff Designated Support Engineer

📋 Description

• Operate as the primary point of contact for assigned customers on service delivery issues
• Partner with support and account teams to drive the day-to-day progression of support cases
• Collaborate with account team and customer to surface insights and enable productive discussions in
• Partner with customers to identify trends and complex production issues, ensure high case quality
• Establish regular touchpoints with customers to provide technical and executive-level updates
• Advocate for customer priorities in account reviews and collaborate with internal teams

🎯 Requirements

• 8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical
• Proven success in managing enterprise customer relationships and acting as a trusted technical
• Strong communication and writing skills in English
• High emotional intelligence (EQ), empathy, and customer advocacy skills
• Experience with Data Warehousing, Database migration, and ETL
• Experience working with a distributed database (big data and/or MPP databases)