Technical CX Specialist, EMEA

📋 Description

• Serve as the first point of contact for customer support inquiries, delivering empathetic
• Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
• Own technical issues across topics like AI output quality, login and SSO, authentication and
• Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude
• Maintain a high standard of reliability and accountability, ensuring consistent coverage and
• Collaborate with team members to troubleshoot complex issues, escalating them appropriately when

🎯 Requirements

• 3+ years proven experience in a technical support role, in a fast-paced environment providing
• Exceptional empathy and a genuine desire to help and connect with customers.
• Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
• Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
• Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking
• Strong communication skills, both written and verbal, with the ability to convey complex