Customer Service Representative

📋 Description

• Know all procedures and systems within the MX Support area.
• Propose changes in procedures, taking into account findings, through analysis of customer
• Develop projects seeking improvement in client logistics to optimize time, costs, and improve
• Communicate important observations that clients may highlight to the QA area.
• Identify inefficiencies, propose solutions, and ensure compliance with established policies and
• Manage incidents presented by clients in a timely manner.

🎯 Requirements

• Education: Truncated or completed higher level, in any area of study.
• Experience: Customer service via chat, email, and phone calls, mainly by email and phone.
• Skills: Written and verbal communication, service orientation, and ability to resolve questions and
• Tools: Proficiency in office tools, especially Excel, and experience using CRM systems.
• Location: CDMX.

🎁 Benefits

• Regional mission: help LATAM businesses not worry about their logistics.
• Competitive salary + Bonus
• Schedule: Monday to Friday from 9:00 to 19:00.
• Model: 80% remote, 20% on-site.
• Professional growth and development.