Customer Support Representative (CSR I) Apprentice

📋 Description

• Handle customer queries through chat, email, Zoom, and calls.
• Troubleshoot and resolve common product and configuration issues.
• Escalate complex technical issues with clear documentation.
• Deliver excellent customer experiences through professional and empathetic communication.
• Learn HighLevel's products, tools, and support processes through hands-on training.
• Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.

🎯 Requirements

• Recent graduates or individuals looking to start a career in technical customer support.
• Strong English communication skills, both written and verbal.
• Basic technical aptitude and interest in SaaS products and technology.
• Good problem-solving skills and a customer-first mindset.
• Ability to handle challenging customer situations with patience and empathy.
• Willingness to learn new tools, processes, and technologies quickly.