Enterprise Customer Success Manager

📋 Description

• Building strong relationships with customers at all levels, from end users to senior management
• Leading and coordinating internal teams' efforts to achieve customer success, coordinating
• Coordinating education and training of customers on product features, translating customer product
• Utilizing quantitative and qualitative data to uncover insights and drive actions within accounts.
• Collaborating with cross-functional teams (Sales, Product, Engineering, Marketing) and acting as
• Gathering and communicating product feedback, contributing to the analysis, planning, and execution

🎯 Requirements

• Considerable experience working in an enterprise customer success environment.
• Previously responsible for the growth and churn of a BOB.
• Excellent structure and organisation, with strong attention to detail.
• Self-driven: able to hit the ground running and execute quickly once aligned on a plan, self-driven
• Passion and curiosity: avid interest in VR, design, and understanding how different products are
• Grit: positive attitude, strong team working skills, not afraid to roll up sleeves and help out.

🎁 Benefits

• Unique opportunity to unlock and implement the future of design at Fortune 500 Clients.
• Startup Agility: high-growth, fast-paced environment, gaining experience in rapidly evolving
• Strong internal culture of collaboration and support across the Gravity Sketch team, inclusive and