Customer Support Advisor

📋 Description

• Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction
• Escalate bugs through the right internal channels (e.g. Jira) and teams
• Collaborate closely with colleagues across the wider Customer Organization, including Customer

🎯 Requirements

• Experience in Customer or Technical Support, preferably in a B2B SaaS environment
• Excellent written and spoken English
• Able to work independently and comfortable working remotely
• Motivated by finding great solutions for customers, with a truly service-oriented approach
• Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay
• Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)

🎁 Benefits

• Basic MySQL skills, including writing and updating queries
• Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors
• Previous experience with APIs, including working in Postman
• Basic understanding of location management on networks such as Google and Facebook