AI Customer Support Specialist

📋 Description

• Analyze support workflows to identify pain points and automation opportunities
• Design and maintain scalable automations that improve efficiency and customer satisfaction
• Experiment with and optimize AI prompts for real-world support use cases
• Monitor, troubleshoot, and iterate on workflow logic, APIs, and system integrations
• Collaborate cross-functionally with Engineering (for integrations), Product (for tooling), and
• Drive adoption of automation solutions across the support organization

🎯 Requirements

• 5–7+ years of hands-on experience in customer support, technical support, or automation operations
• Deep understanding of customer service dynamics and support tooling
• Ability to break down complex workflows into clear, logical steps
• A mindset that prioritizes customer outcomes, not just ticket volume
• Detail-oriented and constantly refining systems based on real-world feedback
• Experience crafting, testing, and refining AI prompts (prompt engineering)

🎁 Benefits

• Competitive compensation and stock options
• Generous medical, dental, vision, and company-paid life insurance
• 401k plan with Safe Harbor company matching
• Flexible vacation policy and paid company holidays
• 12 weeks paid parental leave with flexible return to work
• Company-provided technology package