G-P is hiring

Director, Customer Success Managers

Own gross retention and Net Retention Rate (NRR) across all named G-P accounts and every account
Lead, hire, and coach Managers of Customer Success across the Americas, EMEA, and APAC, driving
Set and manage global coverage models by account tier (Strategic CSMs on the largest accounts, Sr.
Oversee the renewals process across the portfolio, ensuring consistent renewal outcomes and
Lead the weekly and monthly risk and churn review cadence with Revenue leadership, maintaining
Establish and maintain rules of engagement with Account Management—ensuring CSMs own renewals and

10+ years of experience in Customer Success or Account Management within B2B SaaS or global
5+ years of experience leading and managing people managers.
Proven track record of protecting and expanding a large customer book, driving measurable gains in
Demonstrated experience leading distributed teams across multiple regions and time zones.
Hands-on experience designing and implementing tiered coverage models, playbooks, and scalable CS
Strong executive presence with both enterprise customers and executive leadership.