Family Case Manager (LATAM)

2+ years of experience managing customers or cases from start to finish, serving as their main point of contact and ensuring everything is taken care of through resolution.
- We welcome experience in case management, customer success, operations, or team leadership, especially in roles where you've taken ownership of complex situations, resolved escalations, and supported customers directly.
Exceptional capacity for high volume: you can successfully manage 100+ cases simultaneously without letting details slip, and you are meticulous about record-keeping and documentation.
Strong written and spoken English.
Clear, calm communicator who builds trust quickly and is completely comfortable spending the majority of the workday managing communications via phone and text.
Highly accountable and proactive: you take extreme ownership of your cases, obsess over the client experience, close the loop, and act as a creative problem solver when escalations arise.
Tech-savvy and highly organized: you easily work across multiple systems to piece together context and effectively triage your daily priorities.
Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.
A home setup that supports the work. Please review our tech requirements for more information.

Remote, full-time
Location: We’re hiring across Latin America! If you’re based in LATAM, we welcome your application.
Compensation: US$1,200–$2,400 per month
Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
Shift: Full-time (8 hours, consistent schedule)
- Days: Monday–Friday
- Hours: US Pacific Time business hours, including a 30-minute lunch break

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