ShipSquared is hiring
Client Success Manager
- At least 3 years in client success, account management or operations at a 3PL. Ecommerce DTC fulfillment strongly preferred.
- At least 2 years leading a team, ideally including remote or offshore staff.
- Comfortable running client meetings and QBRs on video with US brand owners.
- Works US Central time zone hours.
- Fast learner. You’ll learn our portal, WMS and bot setup in weeks, not months.
- AI-trained and comfortable using AI tools every day, directing AI agents and checking their output.
- Strong written and spoken English. Clear, short, plain writing.
- Hands-on with a WMS (Warehance, ShipHero, ShipStation, Extensiv or similar) and Shopify admin.
- Comfortable with tracking and exceptions across UPS, USPS, FedEx, DHL and regional last-mile carriers.
- Strong in spreadsheets: lookups, pivots, reconciling two lists of orders or SKUs.
- Calm under pressure, honest with clients, and organized enough to close loops without reminders.
- Reliable high-speed internet and a backup power or connection plan. You’ll work in a company-provided cloud desktop.