Freelance L2 Web Application Support Engineer (m/w/d)

📋 Description

• Provide L2 support for a worldwide composable e-commerce platform and in-house customer-facing
• Investigate, troubleshoot and resolve complex incidents across: Content & CMS; list and search
• Analyse data, adapt configurations and develop bug fixes.
• Act as the primary bridge between the Japanese Ecom team and the European Support Teams
• Manage incident escalations and coordinate with L2/L3 support teams.
• Monitor service quality, KPIs and ticket backlog and operational reports.

🎯 Requirements

• 3+ years in L2 web application support, ideally in an international organization.
• Alternatively: 5+ years as a software developer, including about 2 years in application support.
• Web development: JavaScript, TypeScript, React / Next.js, HTML; front-end and back-end
• Git (GitHub / GitLab), CI/CD and monorepo workflows.
• Microservices architecture, REST APIs and message queuing; API tools (Postman / Insomnia).
• Cloud and data: AWS (Lambda, SQS), MySQL, MongoDB Atlas.