Inside Sales - Medium Voltage / Remote (US)

They’re looking to add an Inside Sales Representative to their Medium Voltage Wire & Cable Team. This is a fast-paced, high-volume environment where you’ll work closely with customers, manufacturers, and the outside sales team—handling quotes, orders, pricing, availability, delivery updates, and everything in between.
 
An Inside Sales Associate processes orders and quotations via fax, email or telephone, handling the overall coordination and execution of customer service for the manufacturers we represent. Other tasks of the inside sales team include educating clients and up selling products and services, and handling cancellation or changes while informing the personnel or departments involved.

● Excellent Customer Service
● Answer incoming calls with proper phone etiquette
● Promptly respond to all emails, voicemails and phone calls
● Promptly and accurately process customers’ orders, quotes or returns
● Provide follow up on quotes and orders throughout sales process
● Obtain and communicate accurate information
● Provide pricing, availability and delivery information
● Set up new customer accounts
● Handle and resolve customer complaints while escalating to appropriate managers when necessary
 
KNOWLEDGE / SKILLS
● 3+ years of working with Medium Voltage, Wire & Cable experience 
● Knowledge of customer service principles and practices, preferably with experience in an office environment
● Ability to work both independently and in a teamwork environment
● Experience using Microsoft Outlook, Word, & Excel
 

Competitive compensation, benefits package, retirement offerings, and additional employee programs.