Senior Desktop Support Engineer

📋 Description

• Deliver responsive, service-focused technical support in person, by phone, chat and email to
• Provide professional, discreet and timely support to executives and VIPs, including urgent
• Install, configure, diagnose, repair, upgrade and replace Windows and Mac laptops, desktops
• Support employee onboarding, moves and offboarding through device setup, account-access
• Troubleshoot day-to-day issues with Google Workspace, Slack, conferencing tools, Wi-Fi, VPN
• Maintain accurate tickets, user communications and resolution notes in DDN’s ITSM system; follow

🎯 Requirements

• 6+ years of hands-on desktop support, deskside engineering, or end-user computing experience
• Strong, practical Windows and macOS skills, with the ability to troubleshoot hardware, operating
• Proven customer service and executive-support skills; comfortable working face-to-face with
• Experience supporting laptop deployment, break/fix, device replacement, printing, conferencing, and
• Working experience with endpoint management tools (MDM/UEM), device enrollment, software
• Ability to write or adapt scripts in PowerShell, Bash/zsh, or Python to diagnose issues or automate