KYC Operations Manager (Fixed Term 12 months)

📋 Description

• Lead Know Your Customer projects from planning through delivery.
• Manage daily KYC operations and resolve complex queries raised by teams across the business.
• Identify improvements to verification journeys, back-office tools, reporting and onboarding
• Work with Product, Technology, Fraud, Risk and Payments teams to deliver process and automation
• Use supplier and performance data to improve verification success rates, service quality and
• Manage the daily operations of the KYC team and one direct report.

🎯 Requirements

• Degree level or equivalent qualifications and/or experience
• Experience managing and delivering change.
• At least 3 years in the gaming industry with specific focus on KYC / Risk / Fraud experience
• Managerial experience
• Multi-site operational experience.
• Written and spoken English language skills.

🎁 Benefits

• Regular bonus and great pension
• 25 days annual leave plus local public holidays
• Extra paid leave including wellbeing and development days
• Life assurance and Income Protection
• Private healthcare and wellbeing support
• ShareSave scheme