Sr Customer Reliability Engineer K8s (remote-AUS) at Replicated

Replicated is the modern way to ship and monitor multi-prem software. Replicated helps software vendors quickly and securely deploy their applications to any customer using a single architecture. The Replicated platform provides all of the tools needed to operationalize and scale the distribution of Kubernetes applications into any enterprise environment.

Our customers include HashiCorp, Puppet, SmartBear, Jama, Swimlane, Tripwire, Acrolinx, and Knime and many other fast-growing enterprise software vendors. We're a Series C funded company (over $80m raised) with long term investors and a long term focus.

Replicated is committed to cultivating an efficient, respectful workplace. We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences.

We are fully remote and plan to stay that way! We're open to any state in the US. In addition, for some roles, we're open to candidates in Canada, the UK, Israel, Australia, and New Zealand.

Replicated is building a Customer Reliability Engineering (CRE) team of senior level engineers that help people to run and troubleshoot Kubernetes clusters and applications on Linux. CREs spend their days working with a variety of customer environments large and small, with diverse and complex needs. CREs understand Linux and Kubernetes at a deep level, and understand the Replicated product set down to the code. They develop the products and tools used by customers to deploy and manage applications. They work with core engineers across the Replicated product line on a daily basis and contribute to those products regularly.

Our entire engineering team is heavily involved in providing the best support experience to our customers, and everyone in engineering is engaged directly with customers. The Customer Reliability Engineering team specifically splits their time between assisting our customers with issues at their customers, and developing tooling to automate that support as well as making improvements to Replicated’s products.

This role is perfect for you if you enjoy problem solving, helping people, and digging deep into technical challenges every day. This team pairs programming expertise with operational knowledge to help scale best practices through tooling used by us and our vendors. This is a great role within the engineering organization to build a deep experience with Kubernetes, Linux, and open source development.

This role will be based in Australia.

What you'll be doing:

• Work with our end users to remediate failures and find ways to prevent those failures from happening again. These issues can be Kubernetes problems, Replicated product issues, and everything in between.

• Participate in helping customers get started with the Replicated product(s), assisting them along their journey to success.

• Supporting customers in multiple ways: interacting via writing, video calls, contributing to documentation and community resources.

• Proposing and implementing changes to the product that contribute to the prevention of recurrence of support issues, including bugs, documentation, and features.

To be successful in this role, you will need to bring:

• Advanced experience with Linux system administration

• Hands-on experience with deploying Kubernetes

• Experience programming using Go and/or Javascript

• Experience with Helm and other CNCF tools

• Our systems are complex, and you bring your inherent passion to learn to the role

• You have a growth mindset, the curiosity to learn, and commitment to a culture of psychological safety

• Excellent collaboration and communication skills, both technical and general

• Excellent English verbal and written skills

Nice to haves:

• Certified Kubernetes Administrator (CKA)

• Contributions to open source projects or involvement with OSS communities

• Customer facing experience

Replicated is committed to helping every individual in the company learn and grow. We have a Curiosity Budget that you can use for courses, certifications or similar to ensure that you are personally growing in your technical career.

In your first 30 Days

• Learn as much as you can about the company, team and product.

• Complete hands-on training with the product, an onboarding checklist, and meet with team members from across the company.

• Suggest improvements to the onboarding process as you notice rough edges, bringing your fresh perspectives to identify areas where we can do better.

• Spend time with the team understanding our work and current initiatives.

• Pair with members of the team to grow your knowledge of our product and ask questions to understand how we got to where we are.

• Make at least one improvement to our products, review and approve numerous PRs from team members.

In your first 60 days

• Contribute individual work to existing initiatives to deepen your understanding of Replicated products and services.

• Shadow engineers in the support rotation, learning the process and making suggestions for improvements (both technical and procedural).

• Examine the systems you are learning, seeking to understand the “why” and challenge the answers as appropriate.

• Continue to grow your understanding of Replicated - how our products are developed, building relationships with individuals, how our services connect and interact.

In your first 90 days

• Take a leadership role for one of the team’s priorities, coordinating within and beyond the CRE team to accomplish the goal as you see fit.

• Join the on-call rotation as a fully fledged member, leading incident command and learning reviews as needed.

• Continue to learn and grow. Replicated is committed to ongoing individual growth and there will always be opportunities that require it.

Note: This role does include some on-call support coverage. While we do our best to optimize for timezones and working hours, our team is still small and we want to make sure we are available for our customers when they need us.

Pay transparency

At Replicated, we value our teammates as individuals who are stronger together. We offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment.

In Australia, the salary range for this role is as follows:

Senior Customer Reliability Engineer I: AUS $215,000-246,000

This is dependent on several factors, including level, qualifications, and experience. We also offer stock options, localized benefits, as well as a unique home office allowance & a professional development budget. An overview is on our careers page here: https://www.replicated.com/careers/

Not sure you meet 100% of our qualifications? Please apply anyway!

We invest in our team and love candidates who are eager to learn and grow. We have a fantastic team of highly collaborative individuals who enjoy learning, growing, and mentoring others.

OUR CORE VALUES

Care Deeply: Care deeply about the work that you do. Because of that you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc.

Longterm: Treat every interaction as part of a 30 year relationship, you’ll see everyone down the road again as customers, partners, coworkers, etc.

Curious: We're always learning and we approach everyone and every problem with curiosity. When needed we challenge assumptions, and go back to first principles.

BENEFITS

We offer strong benefits to help you stay healthy and productive. For the US, our benefits are listed below:

• Health/Dental/Vision

• Life/AD&D

• LTD/STD

• FSA

• 401K

• Stock options

• Partner perk programs

• Generous time off, we expect you to take a minimum of 3 weeks of per year

• Laptop+accessories you need to get set up

• Generous home office set up allowance or co-working space allowance - up to $10,000 per year!

• Curiosity Budget to help you keep learning and growing!

Replicated is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds and we work to make sure that all team members have an equal opportunity to succeed.

We do not accept unsolicited assistance from any headhunters, recruitment firms or any other third party for any of our job openings. Any unsolicited resumes sent from anyone other than the candidate, in any format, to any person at Replicated, will be considered Replicated property. Replicated will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Originally posted on Himalayas