Revenue Insights Analyst (Customer Success) at Squire

WHO WE ARE

SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses.

SQUIRE is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps.

With headquarters in New York and a presence in major cities in the United States, U.K., and Canada, SQUIRE has quickly become a market leader in technology solutions for the barbershop industry.

SQUIRE is currently a Series D company and has raised over $165M to date.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

SQUIRE is seeking a problem solver who is both detail-oriented and skilled in data analysis to join our growing Revenue Operations team. Your role will involve making real-time performance data understandable and actionable. You'll work closely with company executives, gaining deep insights into SaaS performance metrics. Your expertise will be key in creating advanced reports and analytics, helping us and our leaders quickly and effectively spot new growth opportunities. As a vital member of our team, you'll become the trusted source for all Go-To-Market reporting and insights. This is a great opportunity to grow professionally, working alongside some of the industry's most knowledgeable and experienced professionals.

This role is 100% remote and can be located anywhere in the US.

REPORTS TO

This position reports to the Vice President, Revenue Operations.

JOB DUTIES AND RESPONSIBILITIES

• Revenue Analysis: Analyze revenue data, success and product metrics, and financial reports to identify trends, patterns, and opportunities for revenue optimization. Provide actionable insights and recommendations to stakeholders.
• Data Management and Reporting: Collect, validate, and maintain customer and revenue-related data, ensuring data accuracy and integrity. Generate regular reports and dashboards to track key performance indicators (KPIs), forecast, onboarding, success and customer service metrics. Present findings to stakeholders and provide data-driven insights.
• Develop Insights: You not only report on what is needed and requested. You intuitively find interesting insights relevant to the business and see patterns in the numbers no one else sees.
• Eye for Design: You understand how to represent data optimally for business action. You care as much about how you communicate the information (and its impact) as you do about the accuracy of the data.
• Process Improvement: Identify opportunities to streamline revenue-related processes and improve operational efficiency. Work cross-functionally to implement process changes, automation, and best practices. Continuously monitor process performance and recommend enhancements.
• Cross-Functional Collaboration: Foster effective communication and collaboration with teams across Squire. Align revenue strategies and initiatives with overall business objectives.
• Cadence Optimization: Develop an in-depth understanding of best practices for effective cadences, including the perfect timing, ideal frequency, and most impactful outreach methods, and apply these strategies to drive better results.
• Continuous Improvement Testing: Design and execute A/B tests on various cadence strategies, utilizing data-driven insights to push for improved Customer Success, performance, and efficiency continually.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Bachelor of Science degree in Math, Finance, Statistics, Data Science, Engineering, Computer Science, or relevant work experience
• 3+ years of experience in customer success operations, FPA, Investment Banking, operations consulting, or a related highly analytical role
• Strong analytical skills and expert proficiency in data analysis tools (e.g., Excel, SQL, and BI tools like Looker and Tableau)
• Proactive and solution-forward, bias for action
• Experience working closely with GTM systems (e.g., Snowflake, Salesforce, ChurnZero/Gainsight, Pendo, Jira) is a big plus
• Strong attention to detail, with a history of producing defensible and scalable reporting in a fast-paced environment
• Ability to set realistic expectations and deliver on them
• Ability to document data models, business processes, and visual workflows
• Deep understanding with and knowledge of forecasting models, tools and processes, including capacity planning modeling, regression (multivariate and time-based), and linear algebra for operations
• Familiarity with business analysis methodologies and tools, project management strategies, and stakeholder management
• Excellent written and verbal communication skills, with the ability to distill complex ideas simply and effectively

WHAT WE OFFER

• Base Salary of $100,000 - $112,000
• New hire stock grant
• 100% employer paid medical/dental/vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies
• 100% remote

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Originally posted on Himalayas