Sales Coordinator at Auberge Resorts

Company Description

A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin’s 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you’ll find honey oak floors, white beadboard walls, and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets, and linen fabrics stamped with signature prints add an atmosphere of home.

Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport.

Job Description

The vital link between our hotel and potential clients, the Sales Coordinator ensures seamless coordination and exceptional service from inquiry to booking. With your organizational prowess and customer-centric approach, you'll play a pivotal role in driving sales and fostering lasting relationships, setting the stage for memorable experiences that keep guests coming back.

• Assist Sales Managers with the input of inquiries, leads, group blocks, and activities in Delphi when needed
• Monitor, screen, respond to, follow up, and distribute incoming communications and inquiries as needed
• Answer client/booker's questions about property facilities/services. (e.g., hours of operation, rates and room types, entertainment, restaurants, etc.)
• Prepare group client proposals and contracts as needed
• Collaborate with sales managers and reservations on pre-planning and preparation for site visits and VIP stays, including required site documentation and communication to the team
• Provide support when Sales Managers are out of the office including but not limited to; checking email, informing Sales Managers of any customer issues
• Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings

Qualifications

• Prior experience in a similar role with experience in the hospitality industry is preferred
• Knowledge of Opera PMS and Salesforce Amadeus fdc (Delphi) is preferred
• Editing skills with impeccable attention to detail
• Exceptional ability to communicate clearly and with confidence with guests and team members at all levels
• Ability to work a flexible schedule as the demands of the season fluctuate and to provide the best coverage to support sales

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Originally posted on Himalayas