Technical Project Manager - LATAM at Littlepay

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

About the opportunity

We're looking for a Technical Project Manager to help Littlepay deliver and support our suite of high-quality API-based solutions to customers and partners, and to contribute to the company's overall success by helping to achieve its growth, revenue, and customer success goals. This role is suitable for an individual with Support, Operations, and Technical Delivery experience looking to grow their client-facing, problem solving and project delivery skills.

Reporting to the Project Management Lead, the key responsibilities of the Technical Project Manager are as follows:

• Build and maintain and the requisite product & technical knowledge necessary to support delivery to customers in the region, including:
• API-based solution delivery
• In-depth knowledge of Littlepay products and services
• Operational know-how to initiate both project work activity and remedial action in response to issues.
• Collaboration with colleagues on our Engineering and Product teams to ensure consistently high-quality project delivery and issue resolution.
• Manage projects and provide guidance and support to customers, including;
• Building and maintaining delivery project plans and other delivery-focused artefacts
• Communicating with customer, partners and other stakeholders; keeping them updated on project progress
• Risk & Issue management
• Provide L1 & L2 Customer Support
• Learn and operate service desk processes and procedures, providing in-region, customer support capabilities a, with a focus on customer experience.
• Configuration and operation of monitoring and alerting systems to provide early-life support to new customers (including authoring and running database queries).
• Project Reporting & Governance
• Author and distribute