Collections Specialist - 1st Party (Sentry Credit) at TrueML

Job Description

Are you a highly motivated and empathetic communicator with a knack for sales and a passion for helping people? If you’re ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining the Sentry Credit team as a Collections Specialist could be the perfect first step!

We’re changing the perception of collections by bringing empathy and efficiency to debt servicing. This unique approach has helped both transform the debt industry and improve financial health of consumers.

This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including:

- Leadership roles: where they are helping to shape the future of our success and the growth of our teams

- Technical positions: from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company

- Critical back-office and administrative roles: whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems; you don’t have to look too far to find the impact of the veterans of our Collections team.

We will be holding onsite interviews for our team in the coming weeks and those candidates that meet interview expectations during this interview will receive a same-day job offer & immediately begin the onboarding process!

What you'll do:

Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.

Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.

Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!

Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.

Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.

Who you are:

A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections a strong benefit

Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.

Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.

Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.

Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.