Account Resolution Specialist (3rd Party Collections) at Sentry at TrueML

Job Description

We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.

At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.

As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.

We're hiring up to 5 new team members for our Account Resolution Specialist (3rd Party Collections) role here at Sentry Credit, located onsite in Everett, WA.

What You'll Do

Manage inbound and outbound calls with professionalism

Negotiate fair payment plans and settlements with consumers

Document all communications and account activity accurately

Investigate and resolve disputes or billing discrepancies

Ensure compliance with FDCPA and all company standards

Balance independent work with strong team collaboration

Who You Are:

Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!

Outstanding verbal/written communication — professional tone always

Ability to remain calm under pressure and handle rejection

Goal-oriented, self-motivated, and competitive mindsetDetail-oriented with strong organizational skills

Comfortable using multiple systems/screens simultaneously

Positive attitude, adaptability, and strong work ethic

Why You'll Stay:

No weekends – family-friendly schedule

Supportive team environment with a competitive edgeFun monthly recognition contests and incentives

Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off

Long-term career growth in 3rd-party collections

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