BSO Service Desk Assistant (1 Year Contract) at The LEGO Group

Job Description

Do you enjoy providing the best customer experience and talking to various partners?

Come and join the vibrant environment of our Service Desk Team. You will be supporting internal customers from different parts of the organization and the world!

Core Responsibilities

• Serve as the primary point of contact for employees & internal customers regarding HR and Finance inquiries, providing prompt and accurate responses or directing them to the appropriate internal resources.
• Assist in the development and maintenance of HR and Finance-related documentation.
• Support and Handle our live operations channels (Chat & Phone)
• Analyze Data insights to improve processes and enhance the customer's experience
• Follow up on service now tickets
• Support live channels (phone, chat, e-mail)

Play your part in our team succeeding

The LEGO Group Business Service Operations (BSO) is part of the Global established shared service center (BSO) that delivers HR and Finance services to the LEGO Group from 6 locations; Mexico, Kladno, Singapore, Billund, China & Vietnam. The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy and reach twice as many kids over the next 5-7 years

Do you have what it takes?

• Experience in Service Desk or Shared Services.
• Excellent communication skills and passion for talking and online chatting with employees and for providing support.
• Service minded teammate who enjoys working in a diverse team.
• Fast learner who can cope with dynamic work environment with peaks and lively periods, and provides consistent experience with human touch.
• Problem solver who takes initiative to innovate and brings ideas to improve.
• Fully Bilingual

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.