Director of Customer Development at Civitas Learning

📋 Description

• Manage a portfolio of assigned accounts to retain and grow investment
• Build executive relationships with President/Provost/CEO levels
• Serve as strategic advisor and communicate Civitas value
• Lead renewals, upsells, and cross-sell initiatives within accounts
• Oversee the Success Plan and ensure timely execution and ROI
• Track contracts and health metrics in Salesforce

🎯 Requirements

• Bachelor's degree or higher
• 12+ years in EdTech or US higher education
• Comfortable delivering executive reviews to AVP/VP/C-suite
• Confident challenging customers and escalating issues early
• Proactive problem solving; multitask 15-20 accounts
• Experience with Google Suite and cross-functional coordination

🎁 Benefits

• Competitive salary
• Full benefits (medical, dental, vision, 401k match)
• 100% remote work from anywhere (US hours)
• Unlimited flexible PTO
• Every other Friday off
• Monthly stipend for home office or professional development