Manager – GTM Data Operations at Confluent

📋 Description

• Oversee daily data management tasks across Salesforce and GTM systems
• Manage data hygiene, validation, cleanup, and dedup in Salesforce
• Handle ticket escalations and drive timely resolutions
• Lead a small India-based data support team; monitor workload and quality
• Coordinate with SalesOps, Sales, Marketing, and MOps on data issues and handoffs
• Maintain SOPs and contribute to knowledge base for onboarding

🎯 Requirements

• 5+ years of experience in Salesforce data management or GTM systems
• Experience with Salesforce standard and custom objects, especially Account and Opportunity
• Hands-on experience with at least two of: DemandTools, Cloudingo, Data Loader, ZoomInfo, D&B, Clay
• Strong Excel or Google Sheets proficiency for data review and transformation
• Experience with triaging, escalating, and resolving high-volume operational tickets
• Ability to explain technical data issues in clear, concise language