Customer Support Associate - Hong Kong at Convera

📋 Description

• Deliver friendly, professional service by phone and email.
• Support universities using Convera products to collect tuition fees.
• Hybrid role: split between Hong Kong office and remote work.
• Respond to inquiries in a high-volume, fast-paced environment.
• Identify and resolve problems quickly and effectively.
• Support leadership with reporting, analytics, and regulatory knowledge.

🎯 Requirements

• Essential: 1 year of related customer service experience by phone and email.
• Essential: Mandarin, Cantonese and English language skills.
• Empathetic, customer-focused attitude.
• Strong written and verbal communication skills.
• Quick learner; adaptable to new tech and processes.
• Self-starter with time management and multi-tasking.
• Calm, resilient; able to handle challenges.
• Proficient with MS Office applications.

🎁 Benefits

• Market-competitive monthly gross salary plus commission.
• Great career growth and development opportunities.
• Flexible approach to work.
• Paid holidays and life-event leave.
• Paid volunteering opportunities.
• Inclusive, global culture and diverse team.