Production Support Analyst at Endpoint Clinical

📋 Description

• Provide excellent customer service to end users of endpoint IRT systems
• Assist users with access questions (resetting accounts, login support)
• Provide training/guidance for users of all endpoint IRT systems
• Respond to inquiries via phone/email during business hours
• Log all incoming queries in internal tracking system
• Log Data Change Requests in internal tracking system

🎯 Requirements

• 2-4 years’ experience in a user-facing role with tech support via phone & email
• Strong communication to guide non-technical users
• Ability to understand technical concepts and learn quickly, including SQL databases
• Life science industry experience preferred
• Experience in fast-paced entrepreneurial environments preferred
• Experience with IVR/web/mobile platforms is ideal
• Ability to work with minimal supervision and troubleshoot independently
• BA/BS Degree in related field or appropriate experience

🎁 Benefits

• Remote/hybrid work options
• Weekend and holiday coverage