Client Service Support Associate (French language) at Convera

📋 Description

• Handle pre- and post-transaction queries professionally.
• Resolve multi-channel queries; escalate to Sales when needed.
• Upsell opportunities using product knowledge with Sales.
• Encourage use of digital tools and explain benefits.
• Hybrid work model; onsite 2-3 days/week, 9am-6pm.
• Collect data and documents from clients; support processing.

🎯 Requirements

• Client-facing experience with professional phone manner.
• High-volume service delivery experience; able to work under pressure.
• MS Office proficiency; familiarity with data-entry systems.
• Ability to handle objections and complaints.
• Strong teamwork and relationship-building skills.
• Identify efficiency improvements and suggest changes.

🎁 Benefits

• Flexible work: hybrid onsite 2-3 days/week.
• Bonus for French language.
• Generous health, disability, and life insurance.
• Work from abroad up to 60 days/year.
• 3 wellness days per year.
• Paid volunteering opportunities (5 days/year).