Customer Success Engineer at Kong

📋 Description

• Engage with customers primarily through inbound requests
• Onboard new customers: validate needs, timelines, risks
• Drive adoption via hands-on demonstrations and technical workshops
• Periodically review Kong implementations through health checks
• Understand and document the customer’s use case, architecture, and roadmap
• Build relationships as trusted technical advisor

🎯 Requirements

• 3-5 years hands-on API gateway/API integrations in customer environments
• Excellent communication skills and ability to articulate complex technical issues
• Practical working knowledge of APIs and microservices architectures
• Experience with Kubernetes and cloud technologies (AWS, GCP, Azure)
• Storytelling with data to articulate business value from Kong products
• Strong collaboration with cross-functional teams to represent the voice of the customer