Client Service Director at Map

📋 Description

• Leading the client service team to align with client objectives and growth.
• Drive strategic client relationships and advise senior stakeholders.
• Develop client strategies leveraging MAP's CRM, activation, and campaigns.
• Translate objectives into project scopes, plans, and budgets with delivery quality.
• Identify and drive revenue growth via up-selling and cross-selling.
• Champion MAP's capabilities as a strategic partner and thought leader.

🎯 Requirements

• 10+ years leading client leadership in digital marketing/agency.
• Mentoring client service teams and executive stakeholder relationships.
• Proven track record growing revenue via strategic account development.
• Deep commercial understanding of data, tech projects, and marketing automation.
• Experience managing IT projects in CRM, web, and marketing automation.
• Ideally experience with Salesforce Marketing Cloud or Adobe Marketing Cloud.

🎁 Benefits

• Global network across 55+ nationalities and 30,000+ staff.
• Lead strategic client engagements across multiple markets.
• Collaborative, inclusive culture with growth opportunities.
• Work with MAP's cutting-edge capabilities and tech.
• Equal opportunity employer with a strong inclusion focus.
• Shape the future of customer experience.