Customer Value Manager at AppZen

📋 Description

• Own end-to-end success for a portfolio of enterprise AP customers.
• Build trusted relationships with AP leadership and exec sponsors.
• Lead quarterly executive reviews with ROI and adoption metrics.
• Define and execute the AP automation roadmap aligned with finance strategy.
• Lead change management initiatives to ensure global AP adoption.
• Bridge CVM, Implementation, Product, and Engineering teams.

🎯 Requirements

• 6–8 years in CS, CVM, Consulting, PM, or Finance Transformation.
• Experience with enterprise customers in B2B SaaS, FinTech, or finance automation.
• Strong understanding of AP, P2P, Expense Management, or Finance Ops.
• Ability to manage multiple enterprise customers in a fast-paced environment.
• Experience leading Executive Business Reviews (QBRs/EBRs) and presenting to senior leadership.
• Willingness to travel as required.