Quality Assurance Specialist at Hala

📋 Description

• Execute and maintain QA framework across voice and digital channels.
• Apply quality standards, scoring models, and evaluation criteria.
• Support QA governance via calibration, scoring alignment, and audits.
• Align QA with internal policies, regulatory requirements, and risk controls.
• Monitor customer interactions using defined sampling methodologies.
• Evaluate interactions against quality standards and benchmarks.

🎯 Requirements

• 4+ years in QA, CX, or Service Operations (Banking/Fintech preferred)
• Strong knowledge of banking/fintech regulatory compliance
• Strong QA methodologies and calibration practices
• Analytical mindset with solid reporting skills
• Experience with CRM or ticketing systems (Zoho preferred)

🎁 Benefits

• Inclusive culture with remote, in-office, and hybrid options
• Competitive compensation, including potential for shares
• Regular training and an annual learning stipend
• Join a diverse team across 7 countries
• Autonomy, mentoring, and challenging goals