Analyst - Customer Engagement at Dun & Bradstreet

📋 Description

• Develop and maintain detailed customer profiles from usage data.
• Deliver advanced product demos and customized training for clients.
• Act as primary client contact, coordinating with internal/global teams.
• Build strong client relationships via regular interactions and QBRs.
• Monitor product usage, identify gaps, and drive adoption.
• Improve customer success processes by identifying gaps and guiding analysts.

🎯 Requirements

• Bachelor’s or Master’s degree; 0-3 years in CRM or client-facing roles.
• Strong communication, negotiation, and stakeholder management.
• Analytical and problem-solving skills; turn data into action.
• Proven ability to build relationships, manage priorities, cross-functional teams.