CX Manager at Rise

📋 Description

• Design an NPS methodology for B2B Telco contexts.
• Establish Inner Loop and Outer Loop processes across the org.
• Roll out the NPS program end-to-end across all departments.
• Analyze qualitative feedback to identify root causes.
• Analyze NPS data with KPIs to spot correlations.
• Create dashboards and present CX health reports.

🎯 Requirements

• 5+ years in CX in B2B Telco/IT.
• Proven track record implementing NPS programs.
• Synthesize data into executive summaries.
• Excellent English, written and verbal.
• Familiarity with Philippine business culture.
• Bachelor’s degree; CX certification is a plus.

🎁 Benefits

• Competitive salary.
• HMO for you and your family.
• Flex time offered for some roles.
• Team activities and monthly get-togethers.
• Support for training and conferences.