Music Steaming Platform Customer Expert with German & English ( Non-voice, remote) at Sutherland

What You'll Do (Non-Voice Support Only)

• Provide email and chat support (no phone calls!) to Spotify users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

• Excellent written German (C1) and English (C1)
• Valid EU work permit
• Prior customer service experience is a plus
• Strong written communication and problem-solving skills
• A team player with a positive, can-do attitude
• Comfortable explaining complex topics in a clear, simple manner

What You’ll Get

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support
• Relocation support package (if moving from another country)

 
Why Join Us?

• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive, multicultural environment

 
Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.