Enterprise Customer Success Manager at Gravity Sketch

📋 Description

• Build relationships with customers at all levels.
• Lead license rollouts and stakeholder communications.
• Coordinate cross-functional enterprise change management.
• Educate and train customers on product features; enlist experts when needed.
• Use data to uncover insights and drive actions in accounts.
• Collaborate with Sales, Product, Engineering, and Marketing to maximize value.

🎯 Requirements

• Considerable experience in enterprise customer success.
• Growth and churn management of a book of business.
• Excellent organization and attention to detail.
• Self-driven; able to execute quickly with limited supervision.
• Passion for VR and design; curiosity to solve problems.
• German language skills are a plus.

🎁 Benefits

• Uncapped holidays.
• £50/month personal wellbeing budget.
• Private healthcare (region specific).
• £1,000/year for professional development.
• Team lunch Wednesdays (in-person or virtual).
• Enhanced parental leave policy.