Customer Sales Representative at Nexus

📋 Description

• Respond to inbound customer inquiries via phone, email, or chat.
• Conduct outbound contacts via phone, email, or chat.
• Engage with clients professionally while actively listening to their concerns.
• Offer support and solutions to customers per company policies and call guidelines.
• Use provided training to provide accurate and detailed information to customers.
• Document all customer interactions in the designated CRM system.

🎯 Requirements

• High school diploma or GED required.
• Proven experience in a customer service or contact center environment.
• Strong verbal and written communication skills with exceptional listening and comprehension abilities.
• Ability to effectively communicate with customers in a clear and concise manner.
• Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions.
• Ability to handle customer complaints and difficult situations with empathy and professionalism.

🎁 Benefits

• We provide Medical, Dental and Vision