Case Specialist at Payoneer

📋 Description

• Handle major India-related customer complaints with timely, empathetic resolution
• Provide updates on case status with transparency
• Collaborate with local/global teams to ensure policy adherence
• Identify and escalate complex cases; suggest process improvements
• Maintain focus on RBI standards and compliant practices

🎯 Requirements

• Bachelor's degree or higher
• 6+ years total experience, incl. 2+ in CX roles
• 3+ years in multinational environments
• Familiar with RBI complaint-handling standards
• Highly motivated self-starter in fast-paced settings
• Strong service mindset with client focus

🎁 Benefits

• Inclusive, diverse workplace
• Equal opportunity employer
• Learning and development opportunities