Customer Support Specialist at Loopio

📋 Description

• Respond to support tickets (Zendesk) and phone inquiries with personalized help.
• Reproduce issues, review logs, and debug using internal resources.
• Provide quick, high-quality support via email and phone to customers.
• Create and maintain help center resources for self-service.
• Escalate defects to Engineering and share customer feedback with Product/Design.
• Learn features, participate in trainings, and identify improvements.

🎯 Requirements

• 1 year of customer-facing SaaS experience.
• Tech savvy with eagerness to learn new tools.
• Excellent written and verbal communication.
• Strong organizational and prioritization skills.
• Familiarity with Zendesk and Jira is a plus.
• Ability to multitask and context switch easily.

🎁 Benefits

• Remote-first with global hub regions.
• MacBook, monthly phone/internet subsidy, home-office budget.
• Health and wellness benefits from day one.
• Flexible coworking options in Ontario and BC.
• Learning budget for mastery and growth.
• Townhalls, AMA, and celebrations to celebrate wins.