Customer Success Senior Manager at Ripple

📋 Description

• Develop deep understanding of each customer's solutions, org, and needs.
• Advise customers and enable them to realize Ripple's potential.
• Conduct financial, business and value analysis to drive targets.
• Navigate upsell and cross-sell opportunities with partners.
• Lead cross-functional initiatives with Engineering, Sales, Finance, and Legal.
• Collect customer and marketplace feedback on Ripple's value proposition.

🎯 Requirements

• English fluency; Spanish a bonus.
• 10+ years in customer-facing roles at financial institutions, FinTech or crypto.
• Demonstrable multi-stakeholder management in complex environments.
• Experience launching modern, complex B2B solutions with innovative tech.
• Excellence in building and managing cross-functional, global relationships.
• Excellent interpersonal skills; coaching others; lead by example.
• Highly self-motivated, proactive; driven to create impact.

🎁 Benefits

• Competitive salary, bonuses, and equity
• Benefits covering health, retirement, family support
• Employee giving match
• Mobile phone stipend
• Wellness reimbursement and weekly onsite/virtual programming
• Generous vacation policy and parental leave