Care Specialist I (Las Vegas, NV / Hybrid) at FreedomCare

📋 Description

• Manage high-volume Service Center calls about HR, payroll, timekeeping, and care requests.
• Follow up with patients, caregivers, and health plans for time-sensitive inquiries.
• Maintain exceptional customer service across callers per reviews and surveys.
• Input accurate data entry of sensitive information.
• Conduct status reviews over the phone to ensure service delivery and compliance.
• Screen patients and caregivers for additional programs and benefits.

🎯 Requirements

• Must commute into Las Vegas office 3 times a week.
• Previous experience in a Customer Service environment.
• At least 1 year of experience in high-volume inbound call center or contact center.
• Experience with CRMs or workforce tech: Salesforce, Medflyt, Verint.
• Passion for providing a high-level customer service with empathy and active listening.
• Two years of healthcare call center experience.

🎁 Benefits

• Competitive compensation package.
• Medical benefits and retirement plans.
• Wellness programs and company events.
• Ongoing learning and career development opportunities.
• Inclusive and equal opportunity employer.
• Opportunities to grow and advance within the company.