Genesys IVR QA Engineer at TTEC Digital

📋 Description

• Execute test scripts to identify quality issues across projects
• Coordinate SIT activities with project teams and SIT-to-UAT handover
• Manage defects end-to-end using QA tools with traceability
• Perform triage, troubleshooting, and analysis for defects vs enhancements
• Collaborate with client teams, PMs, Architects, Developers, and QA
• Monitor defect tickets, retest fixes, and close tickets in SIT

🎯 Requirements

• Strong experience in System Integration Testing (SIT) and Functional Testing
• Defect lifecycle management and traceability
• Root cause analysis and troubleshooting
• Experience testing contact center platforms (Genesys preferred)
• Exposure to cloud-based solutions
• Familiarity with Agile or hybrid methodologies
• Proficiency with Microsoft Visio and Office tools
• Bachelor’s degree or equivalent; 5+ years of testing experience

🎁 Benefits

• Great Place To Work 2024-2025 certification
• Inclusive, equal opportunity employer with diverse workforce
• Opportunities to collaborate with global teams