Customer Success Manager at Kong

📋 Description

• Engage with customers primarily through inbound requests
• Onboard customers: validate needs, timelines, risk factors
• Drive adoption and feature implementation via demos and workshops
• Periodic review of implementation through health checks
• Understand, advocate, and document customer use case, architecture, and roadmap
• Build relationships as trusted technical advisor

🎯 Requirements

• Excellent communication to articulate complex technical issues
• Practical knowledge of APIs and microservices architectures
• Experience with Kubernetes and cloud tech (AWS, GCP, Azure)
• Data-driven storytelling to show business value from Kong
• Strong collaboration with cross-functional teams
• Ability to tackle hard technical problems with minimal supervision