Manager, Patient Access at Carrum Health

📋 Description

• Lead a high-performing Patient Access team delivering a high-touch patient experience.
• Mentor and coach team to model best practices.
• Oversee day-to-day Patient Access operations for efficient, empathetic service.
• Serve as escalation point for patients; resolve complex issues swiftly.
• Establish and monitor performance metrics (satisfaction, productivity).
• Partner with leadership to improve quality, efficiency, and access.

🎯 Requirements

• 5+ years in patient-facing, digital health, or customer service operations.
• 3-5 years of people management leading teams in healthcare, customer service, or operations.
• Strong experience with telephony systems, CRM platforms, and analytics tools.
• Highly data-driven; uses metrics and dashboards to guide decisions.
• HIPAA-compliant and patient-first mindset; handles confidential information.
• Entrepreneurial mindset with initiative; drive meaningful change; Spanish a plus.

🎁 Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance