Customer Success Manager (Deal Builder) at AutoTrader

📋 Description

• Manage relationships with automotive retailers; tailor support for Deal Builder.
• Analyse performance data to identify growth opportunities.
• Coach retailers to embed Deal Builder and drive results.
• Collaborate with internal teams and partners to influence retailers.
• Contribute to evolving commercial approach and market engagement.
• Balance proactive outreach with problem solving and strategy.

🎯 Requirements

• Experience with B2B customers in automotive sector.
• Strong relationship-building and stakeholder management.
• Experience driving operational efficiencies and scale.
• Data-driven storyteller; proficient in Excel and Looker.
• Commercially minded; track record of meeting KPIs.
• Proactive, collaborative; able to identify opportunities and manage risks.

🎁 Benefits

• Salary £37,500 – £45,000 plus 10% in shares.
• 28 days holiday plus bank holidays.
• Pension scheme: employer 7%, employee 5%.
• Private medical coverage and family leave.
• Hybrid work: two fixed office days + one flexible day.
• Remote-first periods in summer and winter in the UK.