ITSM Incident & Problem Manager at Convera

📋 Description

• Maintain high service availability across critical services.
• Lead major incidents with clarity, structure, and urgency.
• Enforce ITIL-aligned Incident and Problem Management.
• Provide real-time operational visibility and exec-ready updates.
• Drive continuous improvement in operational KPIs and stability.

🎯 Requirements

• 3–6 years in Incident Management / Major Incident / Command Center ops.
• Production operations or site reliability support.
• Experience managing high-severity incidents in 24x7 environments.
• Own service reliability and operational KPIs.
• Strong ITIL / ITSM knowledge and processes.
• Hands-on with Incident, Major Incident, and Problem Management.

🎁 Benefits

• Market competitive monthly gross salary.
• Great career growth and development opportunities.
• Generous health, disability, and life insurance.
• Paid holidays, time-off, and leave policies.
• Paid volunteering opportunities (5 days per year).