Operations Analyst at Kota

📋 Description

• Be the first contact for employers and employees; resolve queries via Intercom (email/chat).
• Troubleshoot platform, benefits, and payroll; drive resolution.
• Spot patterns in support queries; feed insights to improve product/docs.
• Collaborate with Product, Benefits, and Customer Success on complex issues.
• Contribute to the help centre and knowledge base for self-service.
• Support compliance tasks: KYB checks, customer screening, and monitoring.

🎯 Requirements

• 1–3 years in a customer-facing role, fintech or SaaS.
• Fluent in English; strong cross-team communication.
• Detail-oriented with strong process discipline.
• Own problems; ask questions; proactive.
• Fast learner; quick tool adoption; Intercom a plus.
• Open to learning new concepts, incl. compliance.

🎁 Benefits

• Health insurance via Kota with generous allowance
• Workplace pension; matched contributions up to 5%
• WFH stipend for home office setup
• 25 days PTO per year
• Annual company-wide and team offsites
• Stock options for all employees