Sr. Customer Support Specialist at GoHighLevel

📋 Description

• Specialized escalation SME within the Support org
• Assists L1 with on-demand live inbound support requests
• Handles escalated outbound and scheduled calls for technical cases
• Reviews and resolves escalated tickets in SCSS product areas
• Follows up to ensure timely resolution of inbound requests
• Informs all stakeholders throughout the resolution process

🎯 Requirements

• BA/BS in Computer Science or equivalent
• 1+ year experience with GoHighLevel product
• Promotable for CSR 2
• Fluent in English
• Excellent oral and written communication on tech concepts
• Diagnose, troubleshoot and resolve via phone, email or chat

🎁 Benefits

• Global remote-first team
• Promotional opportunities within CSR ladder
• Remote-friendly, flexible work environment
• Collaborative cross-country culture