Client Advisor - Glasgow - Fixed Term Appointment - Social Security Scotland

Location: Glasgow, United Kingdom; Hybrid

As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service. 

Client Advisors play a crucial role directly interacting with clients, ensuring they have the support to access the benefits they are entitled to and are treated with dignity, fairness and respect.  

Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need via devolved grants and benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas, at different times. Most of your time will be spent providing direct support to clients through full days of answering telephone queries or responding on webchat.

The remaining time you will be processing applications.  It is a performance driven environment where we all work to provide the best service we can to our clients. 

In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.

If you are someone who enjoys helping others, communicates clearly and compassionately, and thrives in a client‑facing, phone‑focused environment, we would love to hear from you.

This is a Fixed Term Appointment opportunity for approx. 6 months with the possibility of extension or permanency depending on business requirements.

As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service.