Customer Success Manager at Send

📋 Description

• Own the customer relationship end-to-end and drive measurable value.
• Build account strategies and 12–18 month roadmaps; anticipate needs.
• Lead QBRs to demonstrate ROI and co-create success plans with executives.
• Identify growth opportunities; collaborate with sales on upsell/cross-sell.
• Manage customer health, risk, and renewals; monitor health scores.
• Collaborate across Sales, Product, Marketing, Delivery, and Support.

🎯 Requirements

• 7+ years in enterprise B2B SaaS customer success.
• Deep insurance domain knowledge; trusted advisor to insurers.
• Background as Business Analyst/Solution Architect in insurance tech.
• Strong stakeholder management across executives and teams.
• Strategic thinker with roadmaps; hands-on when needed.
• Experience with SI partners; renewals and account growth.

🎁 Benefits

• Health Insurance through AXA and mental health support.
• Life Insurance with income protection.
• Pension scheme via Royal London; 8% company contribution.
• 25 days leave plus public holidays; volunteering day.
• Enhanced parental leave (12 weeks) and support.
• Learning & Development budget via Learnerbly.