Customer Success Manager - Scale (EMEA) (F/M/D) at Navvis

📋 Description

• Manage a portfolio of Community Segment clients; guide integrations and value.
• Lead onboarding with kickoff calls, address friction, and enable adoption.
• Advise on workflows and best practices to drive measurable results.
• Build trusted relationships and ensure client satisfaction and long-term value.
• Collaborate with Sales, Product, and Support teams to maximize client value.
• Proactively monitor accounts; identify risks and growth opportunities.

🎯 Requirements

• 3–5 years in customer success or related field.
• Background in geosystems, surveying, or laser scanning preferred.
• Excellent communication and relationship-building skills; consultative.
• German (B2+) and English proficiency.
• Able to onboard customers and manage multiple projects cross-functionally.
• Customer-focused with a proactive problem-solving mindset.

🎁 Benefits

• 30 days paid time off per year.
• Hybrid work setup with flexible hours.
• Full visa and relocation support for international candidates.
• Bike leasing through JobRad.
• Up to 4000 EUR referral bonus.
• Language course financial support.